In the EH&S field, legislation and regulations are constantly undergoing changes.  With this in mind, Quantum Compliance Systems, Inc. helps our customers to stay abreast of the most current regulations.  Our customers are also kept at a state-of-the-art level because they receive their product updates through the Annual Product Support Plan, APSP, which covers both standard products as well as non-standard or custom products. Quantum Compliance Systems, Inc.’s APSP offers complete supports of all Quantum Compliance Systems, Inc. products and is the most efficient and economical way to maintain the value of Quantum Compliance Systems, Inc. products.

If answers to specific questions are not available in the product documentation, our customers can use our standard telephone support service, which is provided from our Ypsilanti, Michigan office, Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern Standard Time, to get answers.  Other arrangements can be made with our customers if the need arises.  Telephone support from Quantum Compliance Systems, Inc. and trained users at the customer facility has proven to be cost-effective where operating FacTS is concerned.

A full year of APSP comes with the purchase of the software. This includes all updates and warranties for the first year. APSP provides customers with support in two important ways:

Product Updates – Quantum Compliance Systems, Inc.’s many customers request changes, updates and enhancements to our standard products in response to their changing EH&S information management needs.  Quantum Compliance Systems, Inc. introduces product updates and new versions containing these updates periodically.  Each customer benefits by receiving and implementing these updates to maintain their systems at the highest level.

Telephone Support Service – Quantum Compliance Systems, Inc. maintains a Customer Support Department staffed by people who have extensive knowledge of our entire product line.  In many cases they are able to answer operational questions immediately to solve a user’s problem. In other instances, it is necessary for them to thoroughly research the problem a user is experiencing and sometimes obtain the assistance of members of our technical staff. In such an instance, our support staff will endeavor to respond to all inquires within 24 hours.

Note: Only users that have completed Quantum Compliance Systems, Inc.’s product training are eligible for the Telephone Support Service.